Data Privacy Statement



21jAeroDesign understands that your privacy is very important to you. When it comes to your information, we follow some straightforward principles. We aim to be clear about the data we collect and why.


Please note that 21jAeroDesign reserves the right to update or change this privacy notice at any time. We will normally update it annually and notify you via the website.


All our employees who handle personal data have agreed to the terms of our Data Protection Policy and have a responsibility to comply with it accordingly.

What personal data do we collect?


It is the nature of the services we provide that requires us to collect and process personal data. This will, at a minimum, include:


  • Your name
  • Your phone number and/or email address
  • Business address
  • Professional role and job title


We only collect the personal data that is necessary to the delivery of the service you have requested.


If you don’t provide us with personal data, we’ll try to provide the service but it may be impossible.


(N.B. Please do not provide us with the personal data of anyone else without their permission, unless you have obtained the explicit consent from that person.)

How else we have obtained your personal data?


We have never purchased data from direct marketing firms. Nor do we collect data for the purposes of marketing from publicly accessible sources. You should not receive direct marketing from us unless you have requested it, or have given permission for us to send you marketing materials.


If you receive any marketing materials without requesting them, we apologise. Please contact us and we’ll remove your data immediately to ensure no further communications.

How do we use your personal data?


We limit the use of personal data to ensuring we deliver the service you have requested. Furthermore, we retain your personal data only for as long as is necessary to deliver you this service. We are obliged by law to retain Data Exchange Arrangement documents indefinitely. In certain circumstances we will retain your personal data for up to 7 years (as legally required) if it is part of an accounting record. Where this is the case, your personal data will be archived. Records in an archived state means access to them is greatly restricted.


After that, unless we need it for a particular investigation, we securely destroy records your personal data is contained within in line with our retention schedule. We do not keep paper records.

To whom might we disclose your personal data?


If another organisation helps us to provide the service, we’ll also make your personal data available to them. If this involves transferring information to a country not recognised by the Information Commissioner’s Office as providing equivalent protection, we’ll use additional safeguards approved by UK or EU regulations.


We shall only disclose your personal data to third parties in circumstances that are necessary for delivering the service agreed with you. For example, we use an accountant, based in the UK.

We have never and will never sell your personal data.


If there are attacks on our services, or other criminal activity, we may share information with the police or similar public body.

How do we secure your personal data?


Unfortunately, no data transmission over the internet or any other network can be guaranteed as 100% secure, but we take appropriate steps to try to protect the security of your personal data. For example, we encrypt all personal data disclosed to third parties. 21jAeroDesign runs a dedicated server, based in the UK. All data stored locally is protected by a hardware firewall that is preventing unauthorised intrusion into the network. Software solutions are also in place which constantly scan for malware and viruses on the network.


Access to personal data is restricted to authorised users on a need-to-know basis.


In the event of a data breach involving your personal data which presents a high risk of exposure of personal details, we will contact you immediately.

Inaccuracies and corrections


We would like to keep your personal data accurate and up to date. If you become aware of any errors, noted on our correspondence with you for example, then please let us know by phoning or emailing us

How to contact us and exercise your rights?


Under the General Data Protection Regulation (GDPR) 2018 you have certain rights over your personal data that we hold:


  • To receive a copy of your personal data that we hold;
  • To ask us to correct any errors; and
  • To delete it once we no longer need it.


To contact us regarding those rights, or anything else in this data privacy statement, please write to our compliance officer, Adam Duke, by email – – or at our postal address below:



Capability House (Building 31),

Wrest Park,



MK45 4HR


If you don’t feel we’ve dealt with your request appropriately, you have the right to appeal to the Information Commissioner’s Office (

Links to other websites


Our website contains links to other websites. We are not responsible for the privacy practices of other websites. We encourage you to exercise caution and read the privacy policy of other sites that collect or use personal data. This privacy policy applies only to personal data collected by 21jAeroDesign.

What are cookies?


A cookie is a small file which asks permission to be placed on your computer’s hard drive. A cookie can’t read data off your hard disk or read cookie files created by other sites. Cookies do not damage your system; they allow web applications to respond to you as an individual. A cookie in no way gives us access to your computer or any information about you, other than the personal data you choose to share with us.


You can choose to accept or decline cookies. Most web browsers automatically accept cookies, however, you can reset your browser so as to refuse any cookie or to alert you to when a cookie is being sent. If you refuse cookies, this may prevent you from taking full advantage of our website.